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Return Policy

We want you to be satisfied with your Bassy Collection purchases, in the event that you are not,  we gladly accept merchandise for return.  Please review the entire Return Policy and eligibility provided below. 


  • Be in new condition including hats, jewelry and watches
  • Be unwashed, worn, stained, without damage or alteration
  • Have original package invoice with original stickers, and tags  attached
  • Be returned within 14 Days of delivery receipt

Please allow up to 7 business days for us to receive and process your return. You will receive an email upon receipt of returned item and when your return is processed for review. Payment will be returned to the original form of payment.


  • Personalized or custom items
  • Undergarments
  • Swimwear
  • Leggings
  • Open or Used Fragrances
  • Open or Used Body/Skin Care Products


  • A maximum of 1 exchange per item made for exchange. 
  • If a requested item is not available for exchange a full refund will be issued. 
  • Exchanges are conducted for items with matching price or lesser value. 
  • Customers who request exchanging a product with an item of lesser value will receive a store credit of balance. 

Shipping handling returns packages

Shipping handling returns packages